By Admin | October 22, 2025
MTN Ghana’s recent regional stakeholders’ forum in Wa on October 21, 2025, signaled a bold step toward digital inclusion and community-centered innovation. The event gathered traditional leaders, policymakers, business owners, media representatives, and long-standing customers to discuss how the telecom giant can better align its services with local needs while advancing digital transformation in the Upper West Region.
Central to the discussions was MTN’s unveiling of new technology-driven initiatives designed to close the digital accessibility gap. According to Mr. Joseph Dogbe, Chief Risk and Compliance Officer at Scancom, MTN has invested over GH¢1 billion in digital infrastructure within the past five years, with GH¢240 million allocated in 2025 alone to enhance fibre and 4G networks ahead of the 5G rollout.
A key highlight of the forum was the introduction of Abena.ai, Ghana’s first multilingual AI voice assistant. The innovation supports communication in major local languages—Twi, Ewe, Hausa, Ga, Dagbani, and English—demonstrating MTN’s commitment to making digital tools inclusive and culturally relevant. Other innovations showcased included the MTN DigiFest platform, an interactive space for promoting digital literacy, and the MoMo Business App, tailored to empower small and medium-sized enterprises with advanced financial management features.
Mr. Dogbe underscored MTN’s drive to ensure transparency, gender balance, and data protection in its operations. He noted that these values form part of the company’s broader mission to maintain international compliance while remaining responsive to local realities.
In her remarks, Madam Efua Falconer, Corporate Communications Manager, celebrated MTN’s 15 years of service in the Upper West Region, reaffirming the company’s dedication to customer satisfaction and consistent service improvement. She added that the Wa engagement is one of 12 forums held nationwide, with plans to cover all 16 regions, ensuring that customer voices remain central to MTN’s strategic direction.
Wa Municipal Chief Executive, Alhaji Issah Nurah Danwanaa, praised MTN for its developmental role but called for decentralization of customer service operations to reduce congestion at the Wa office. He suggested establishing satellite centers across the municipality for smoother service delivery.
Local media practitioners also used the platform to advocate for deeper collaboration with MTN, urging the company to strengthen financial partnerships and increase the use of indigenous languages in its outreach programs. They emphasized that communication framed in local dialects strengthens public trust and enhances understanding at the grassroots level.
Through this engagement, MTN Ghana reaffirmed its dual mission—to drive digital transformation and foster inclusive communication that empowers every Ghanaian, regardless of language or location.